Sign In

Privacy Policy

Last updated: February 2025

1. Introduction

Giggle Trade ("we", "our", or "us") operates the website and services at giggletrade.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Account information: name, email address, phone number, country, and password when you register or update your profile.
  • Transaction and order data: shipping and billing addresses, payment-related information, and order history.
  • Usage data: how you use our site (e.g. pages visited, device and browser type, IP address, and similar technical data).
  • Communications: messages you send to us (e.g. support requests or feedback).

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our services.
  • Process orders, payments, and shipping.
  • Authenticate your account and communicate with you about your account and orders.
  • Send service-related notices and, with your consent, marketing communications.
  • Analyze usage and trends to improve our platform and user experience.
  • Comply with legal obligations and protect our rights and safety.

4. Cookies and Similar Technologies

We use cookies and similar technologies (e.g. local storage) to maintain your session, remember preferences, and understand how our site is used. You can control cookies through your browser settings; disabling them may limit some features of our service.

5. Sharing and Disclosure

We may share your information with:

  • Service providers that help us run our business (e.g. hosting, payment processing, shipping, analytics), under contracts that require them to protect your data.
  • Legal and regulatory bodies when required by law or to protect our rights and safety.
  • Business transfers: in connection with a merger, sale, or restructuring, subject to the same privacy commitments.

We do not sell your personal information to third parties for their marketing.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data subject to applicable law.

7. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; we encourage you to use a strong password and keep it confidential.

8. Your Rights

Depending on where you live, you may have the right to:

  • Access and receive a copy of your personal data.
  • Correct or update inaccurate data.
  • Request deletion of your data.
  • Object to or restrict certain processing.
  • Data portability.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a supervisory authority.

To exercise these rights, contact us using the details below.

9. International Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards (e.g. standard contractual clauses or adequacy decisions) are in place where required by applicable law.

10. Children's Privacy

Our services are not directed to individuals under the age of 16 (or higher where required). We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy. For material changes, we may provide additional notice (e.g. by email or a notice on our site).

12. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Giggle Trade
Unit 5, 21/F, Westin Centre, 26 Hung To Road, Kwun Tong, Kowloon, Hong Kong
Email: privacy@giggletrade.com
Website: Contact us